Terms and Conditions
The B&B “Di Ago In Ago” is pleased to accommodate you and wishes to communicate that upon reservation the present regulations are to be accepted in their totality, a copy of which is available in each room.
1-Staying at our Bed & Breakfast
The B&B “Di ago In ago” is a private apartment in which two bedrooms, a bathroom and the use of communal spaces are made available to guests. Service includes breakfast.
2-Mode of Reservation
To guarantee reservations, you will be requested to pay a deposit of 50% of the total amount of the stay at the time of online reservation. Deposits are to be paid by bank transfer or debit/credit card. Instructions detailing how payments of the deposit are made will be sent to you via confirmation email of the reservation.
3-Upon Arrival
Due to the nature of the B&B, a reception service is not available at all times. We kindly request therefore that you contact us by telephone or by email regarding your expected time of arrival at least 24 hours in advance of your stay.
Failure to provide an approximate arrival time may lead to you having to wait and such misunderstandings are not to be a motive for complaints or reimbursement claims.
Upon arrival at the B&B, you will be obliged to present a recognised and valid document of identity (Passport or Identity Card), necessary for registration as expected by current regulations. The failure to observe such obligations as stated constitutes a violation of penal code legislation and therefore authorises us not to permit your continued stay in the B&B.
For public security reasons, the admission to those who are not guests is strongly prohibited at all times.
Guests’ details are treated in accordance with the applicable privacy laws. Once the registration form is completed, the remaining payment of your stay will be requested. In case of any earlier than scheduled departure, payment will not be returned. Payment can be made in cash or debit/credit card. Cheques are not accepted.
The city tourist tax corresponds to 1 euro per person per night up to a maximum of 4 nights.
The tax will be paid in cash at the time of payment of stay.
The tax is not applicable to children under the age of 12.
Following this, the room, bathroom and communal areas at your disposition will be shown to you.
The keys of the room will also be assigned to you. Upon departure, these must be returned (pay particular attention to not lose them as a replacement costs 200 euro and, if lost, this amount will be charged to you in its entirety).
4-Cancellations, earlier than scheduled departures, and failure to turn up
Cancellations
In the case of cancellations or modifications up to 7 days before the scheduled date of arrival, no fee will be charged.
For cancellations or modifications made after this date, the cost of the first night will be charged in full.
Earlier than scheduled departures
Bearing in mind that the B&B “Di Ago In Ago” is an accommodating establishment of only 2 rooms, any departure made earlier than previously scheduled does not provide the necessary time to reschedule or accommodate new guests in the room vacated. In this way, under no circumstances will the full payment charged for your stay be returned.
Failure to turn up
In the case of no shows, the total amount of the stay will be charged.
5-Arrival times
Check-in
From 3:00pm to 7:00pm. Any potential late arrivals must be communicated via e-mail or telephone at least 24 hours before the scheduled time of arrival.
Check out
Before 10:00am. Any other arrangements will be agreed upon in advance. Any delay incurred in vacating the room will lead to a charge of a further night.
Luggage: Leaving behind any personal belongings in the communal areas is not permitted and, as such, no responsibility is taken as to their safe-keeping.
On the day of departure, after having vacated the room at the scheduled time, it is possible to leave your luggage for safekeeping to continue your visit of the city.
6-Breakfast
Breakfast can be taken in the breakfast room adjacent to the bedrooms or in the external relaxation area when the weather permits it. Breakfast is served between 8:00am and 9:30am, except when an agreement is made with the B&B.
The preparation and consumption of food within rooms is strictly prohibited.
The use of the kitchen and kitchen equipment is likewise prohibited, except when agreed upon with the B&B.
It is completely forbidden the use of heaters, electric or gas stoves, or similar items, if not those supplied by the B&B.
In any case, each room has at its disposition an electric kettle with which it is possible to heat up only natural mineral water (and not carbonated) for the preparation of infusions or tea (do not however put teabags directly into the kettle), and to be consumed in the sitting-room area at your disposition inside the room.
You are welcomed to use the communal fridge to be found in the Breakfast room.
7-Luggage
The B&B “Di Ago In Ago” declines any responsibility in the loss, theft or damage to items of your property that are left behind in the rooms if these items themselves were not consigned to the management upon arrival for their safekeeping. This includes possible damage to people, or matters by and towards third parties.
The abandonment of personal items in the communal areas is not permitted. In such cases, B&B “Di Ago In Ago” declines any responsibility.
Each room is provided with a safe.
8-Cleaning and cleanliness
The cleaning of the rooms and bathroom takes place each day between 10:00am and 1:00pm. If the rooms are occupied at these precise times, cleaning will take place the following day.
You are kindly asked to arrange your personal effects so as to allow a complete cleaning of the room to take place.
The changing of bedsheets and towels takes place every 3 days and upon receiving new guests.
For longer stays, it is kindly asked that rooms similarly remain available at 10:00am.
They can be used again from 3:00pm onwards; it is in this way that the daily cleaning work can be conducted.
9-Damage to property
In case of any damage to the property, or items/equipment belonging to and entrusted by the establishment or under any other such circumstances, it is essential that you immediately advise the owner and after the necessary checks or tests, that you are charged the relative covering costs.
10-Smoking, Alcohol, Drugs
It is strictly forbidden to smoke within the confines of the B&B “ Di Ago In Ago”.
The observance of this simple rule comes from the need to protect those who do not smoke and those who will arrive afterwards, as well as by law for the prevention of fires.
You are permitted to smoke only in the external relaxation area where an ashtray is provided.
The consumption of alcohol and/or drugs is strictly forbidden.
11-Animals
Domestic animals that are kept on the lead are allowed, pending agreement with the owner of the B&B regarding the species, number, size and services that will be given.
In any such cases, a sanitary document of the animal will be requested.
Domestic animals are prohibited from entering the bedroom.
12-Peace and tranquillity
You are kindly requested to uphold silence between 11:00pm and 8:00am and again from 2:00pm to 4:00pm. As such, maintaining a conduct that in no way restricts the tranquillity of other people.
13-General Notes
With a shared bathroom between all guests of the B&B, a civil and respectful manner is expected upon use. This includes paying attention so as not to deposit any unrecommended items down the toilet (you are kindly asked to use the bins provided).
The bathroom is equipped with hygiene bags and disposable paper toilet seat covers that must not be thrown down the toilet under any circumstances. Furthermore, having finished using the bathroom, you are strongly reminded to check that the sink taps are correctly closed and more generally, that the lights of the bathroom, breakfast room and your bedroom are switched off upon leaving the building.
For reasons of security, you are further requested to close windows and doors upon leaving the premises.
In addition, it is kindly asked that, upon leaving the facility, the building and the entrance gate to the B&B are locked properly.
In any case in which guests don’t comply with such rules in its entirety, we will be forced to no longer consent to their stay in the B&B.
Assured of your collaboration, we thank you for having chosen to stay at our B&B and we wish you a tranquil and happy stay.